If you have any concern or complaint about your current care, supports or services provided by Rest Home Care & Disability Services, it’s important to talk about it. Fill out this complaint form below and we will respond to you within 3 business days.
We will take reasonable steps to ensure that information provided in a complaint and during the complaints process remains confidential and is only disclosed if required by law or when appropriate in the circumstances.
A complaint may be made on an anonymous basis. You can make an anonymous complaint:
- By calling us on 0421331327 and stating that you wish to make an anonymous complaint (so we don’t ask you to identify yourself); or
- By filling out this Feedback and Complaints Form but not including your name and the other details in the table below as these may identify you and post it to PO Box 167 Kingswood, New South Wales 2747.
Feedback & Complaints Form
You may seek support from family, a friend or an independent advocate in making a complaint. If you require an advocate or representative, please let us know and REST Home Care & Disability Services would be pleased to cooperate with, and facilitate arrangements for, advocates (including independent advocates) and other representatives.
The Australian Government’s National Aged Care Advocacy Program (NACAP) provides free, confidential, and independent advocacy support to older people receiving or looking to access government-funded aged care services, their families, and representatives across Australia. NACAP is delivered by the Older Persons Advocacy Network (OPAN), with locations in each state and territory.
Workers at REST Home Care & Disability Services can facilitate advocacy support for Clients by visiting https://opan.org.au/
Whether you’re concerned about the quality of your care, how you are treated by our Workers, the accuracy of your invoices or the choice of activities provided by your aged care provider, the first step, if you feel comfortable, is to contact REST Home Care & Disability Services directly.
Discuss your concerns with us to see if we can help resolve your issue.
If you’re not satisfied with REST Home Care & Disability Services’s response, you can make a complaint to the Aged Care Quality and Safety Commission online or by calling 1800 951 822.
Anyone can make a complaint and the service is free. You can complain anonymously, confidentially or openly.
We will appreciate if you contact REST Home Care & Disability Services first. You can contact the Commission even if you haven’t spoken with your provider.
REST Home Care & Disability Services is committed to ensuring that elder abuse is prevented at all costs and related complaints are addressed promptly. So, if you have any concerns about potential or actual elder abuse, the first step, if you feel comfortable, is to contact REST Home Care & Disability Services directly.
However, if you’d prefer, you may reach out to the national line 1800 ELDERHelp (1800 353 374) (freecall) to talk to someone about the same. This service will provide you with information on how you can get help, support and referrals. Further, you may also use the following resources, for specific information about abuse and abuse prevention, useful contacts and other options for getting help:
State/territory | Organisation or resource NSW Elder Abuse Helpline | Contact 1800 628 221 |
Urgent and extreme issues
For extreme issues please call our Customer Advocacy & Complaints
If your feedback cannot be resolved internally, please call the Aged Care Quality and Safety Commission on 1800 951 822 or make a complaint here.
